How do I place an order?

Pick the item you want, choose any options (like color or size), and click Add to Cart. When you're ready, go to your cart and follow the checkout steps to enter your shipping and payment details.

Can I change or cancel my order?

Contact us at office@myveloraa.com as soon as possible after ordering. We process orders quickly, so we can't guarantee a change or cancellation once it's already been accepted.

Do you offer free shipping?

Yes! We deliver to your home for free on every order.

Which countries do you ship to?

We ship worldwide — you can select your country from the country/region menu on our site, and prices will show in USD.

What is your return policy?

We offer a 30-day return policy. Items must be unworn or unused, in their original packaging, and with tags attached, along with your receipt or proof of purchase.

How do I start a return?

Email us at office@myveloraa.com to request a return. Once approved, we'll send you a return shipping label along with instructions on where to send your package. Please don't send items back before requesting a return, as they won't be accepted.

When will I get my refund?

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. If it's been more than 15 business days since approval, contact us at office@myveloraa.com.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.

How do I contact you?

Email us at office@myveloraa.com or use the contact form on our Contact page, and we'll get back to you.

My Veloraa is your go-to shop for beauty essentials, skincare, hair care, and wellness products to make your self-care routine simple and enjoyable.

We deliver to your home for free! 📦

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